Lumen Hotels — Direct Booking Platform
A multi-property booking engine that cut OTA commissions in half within the first quarter.
What we shipped
A multi-property booking engine that cut OTA commissions in half within the first quarter. Working closely with Lumen Hotels Group, we redesigned the digital experience end-to-end — from strategy and identity to engineering, launch and continuous optimization.
The challenge
Lumen Hotels Group needed a modern platform that could scale with growth, unify the customer experience, and reduce reliance on third-party channels.
Our approach
A focused discovery phase, an in-house design system, a modern Next.js frontend and integrations designed for long-term maintainability — deployed with zero downtime.
"The new booking flow paid for itself in six weeks. It's the single best investment we've made all year."
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